DoubleTree by Hilton Surabaya | Hotel in Surabaya

| 8.9 (436 Reviews) |  1 Bathroom  27 Guests
Surabaya Hotel | DoubleTree by Hilton Surabaya

Hotel in Surabaya

Located in Surabaya, 1.1 miles from Sharp Bamboo Monument, DoubleTree by Hilton Surabaya has accommodations with free bikes, private parking, an outdoor swimming pool and a fitness center. Among the various facilities of this property are a shared lounge, a terrace and a bar. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi throughout the property. At the hotel, every room comes with a desk. The rooms include air conditioning and a flat-screen TV, and some accommodations at DoubleTree by Hilton Surabaya have a safety deposit box. At the accommodation rooms come with a seating area. The breakfast offers buffet, continental or Full English/Irish options. At DoubleTree by Hilton Surabaya you'll find a restaurant serving Chinese, Dutch and Indonesian cuisine. Vegetarian, halal and gluten-free options can also be requested. The hotel has a playground. DoubleTree by Hilton Surabaya features amenities such as an on-site business center and sauna. Popular points of interest near the accommodation include Pasar Turi Train Station Surabaya, Joko Dolog Statue and Cheng Hoo Mosque. Juanda International Airport is 11 miles from the property.

DoubleTree by Hilton Surabaya is located in Surabaya.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Kitchen, Oceanfront, Accessibility, and several others. This is a 5 star rated property and has over 436 reviews with the average score of 8.9 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree by Hilton Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree by Hilton Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Breakfast in the room
  • Bar
  • Kids' meals
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
  • Coffee house on site
Parking
  • Private Parking
  • Parking
  • Parking on site
  • Parking garage
Accessibility
  • Lowered sink
  • Auditory guidance
  • Wheelchair accessible
  • Toilet with grab rails
  • Visual aids (Braille)
  • Bathroom emergency cord
  • Visual aids (tactile signs)
  • Raised toilet
Activities
  • Nightclub/DJ
  • Kids' club
  • Fitness center
  • Sauna
  • Cooking class
  • Playground
  • Fitness
General
  • Air conditioning
  • Designated smoking area
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Soundproof rooms
  • Smoke-free property
  • Non-smoking rooms
  • Elevator
  • Family rooms
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Fax/Photocopying
  • Car rental
  • Private check-in/out
  • Ironing service
  • Express check-in/out
  • Concierge
  • Business center
  • Dry cleaning
  • Shuttle service (additional charge)
  • Meeting/Banquet facilities
  • Shared lounge/TV area
  • Shuttle service
  • Tour desk
  • Valet parking
  • Shuttle service (free)
  • Laundry
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM on site
  • Room service
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Outdoor furniture
  • Terrace
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • Key access
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Face masks for guests available
  • First aid kits available
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Shallow end
  • Kids' pool
  • Swimming pool
  • Beach chairs/Loungers
  • Swimming pool toys
  • Pool bar
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Dear valued guest,, we are glad to have you and thank you for staying with us, kindly be informed that surabaya city council will hold a street carnaval along tunjungan street which is dubbed as “karnaval nang tunjungan.” the event is held on sunday, october 30, 2022 from 2pm to 9pm. the event is open for public, you are welcome to join the event, in conjunction with the event, tunjungan street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 october 2022, hotel guests will still be able to travel in and out through jalan gemblongan (coming to hotel) and from jalan tunjungan turns to jalan genteng kali (for going out of hotel). do expect heavier traffic along the way and please make ample time to travel during this event. should you need any assistance, our security team is happy to help you on your way to or from the hotel, should you have any concerns or inquiries, please do not hesitate to let us know by dialing gsm mobile at +62 811 3200 5302, and we will be more than happy to assist you, thank you and we wish you a pleasant stay!

Reviews

Value for money:
8.87
Location:
9.25
Staff:
9.39
Facilities:
9.16
Comfort:
9.2
Cleanliness:
9.2
Eng
Apr 13, 2026 07:00:00 AM
Review Score:   7
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Breakfast is ok but one day they shut down half rooms and the reason is unacceptable. They said because in breakfasts is not much customer and in the dinner they have more customer. Also when the staff asked me what I want and over me the menu from other room they've closed and orders something and waiting for 25 minutes and at the time is not busy only couple people and so angry at the time to get simply thing like yoghurt.
Negative: The lift is to small and the air-conditioning in the lift certain time off its to hot .!!!
Summary: The location and staff at lobby ok 👍
See All Reviews

Room Arrangement

Room Info Facilities
King Guest Room
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Deluxe King Room
Room Type: Triple
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe King Suite
Room Type: Suite
Room Size: 59 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Executive King Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, CD player, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Corner King Suite
Room Type: Suite
Room Size: 65 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
King Loft Duplex Suite
Room Type: Suite
Room Size: 102 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
King Room - Mobility Accessible
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
Twin Room
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Executive Twin Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, CD player, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs

FAQ's

Is this DoubleTree by Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at DoubleTree by Hilton Surabaya?

Check-in time for DoubleTree by Hilton Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the DoubleTree by Hilton Surabaya have a swimming pool?

Yes, this DoubleTree by Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in DoubleTree by Hilton Surabaya?

Best-rates for the DoubleTree by Hilton Surabaya starts from $54 per night with includes Pool, Designated Smoking Area, Wheelchair Accessible, Ocean View, Parking, Balcony/Terrace, Wellness Facilities, Child Friendly, Kitchen, Oceanfront, Accessibility, Toiletries, Internet, Laundry, TV, View, Sports/Activities, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Transportation/Shuttle, Security/Safety, Business Services, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is DoubleTree by Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the DoubleTree by Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the DoubleTree by Hilton Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, the DoubleTree by Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for DoubleTree by Hilton Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD54
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