Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.0 (378 Reviews) |  5 Bathrooms  15 Guests
Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Four Points by Sheraton Surabaya, Tunjungan Plaza is located in Surabaya.

This 294 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Wheelchair Accessible, Business Services, and several others. This is a 4 star rated property and has over 378 reviews with the average score of 9 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 294 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Surabaya, Tunjungan Plaza in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Surabaya, Tunjungan Plaza”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Fruit
  • Coffee house on site
  • Kids' meals
  • Snack bar
  • Bar
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking on site
  • Parking
  • Accessible parking
  • Free parking
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Full-body massage
  • Foot massage
  • Fitness center
  • Massage
  • Locker rooms
  • Back massage
  • Hand massage
  • Head massage
General
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Designated smoking area
  • Elevator
  • Safe
  • Wifi in all areas
Guest Services
  • Shared lounge/TV area
  • ATM on site
  • Airport shuttle (additional charge)
  • Ironing service
  • Meeting/Banquet facilities
  • Valet parking
  • Dry cleaning
  • Suit press
  • Airport shuttle
  • 24-hour front desk
  • Concierge
  • Shuttle service
  • Room service
  • Car rental
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Fax/Photocopying
  • Business center
  • Laundry
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • BBQ facilities
Security/Safety
  • Key card access
  • 24-hour security
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Process in place to check health of guests
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Contactless check-in/out
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
Spa
  • Kids' pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.72
Location:
9.46
Staff:
9.57
Facilities:
9.01
Comfort:
9.34
Cleanliness:
9.2
r
Nov 20, 2025 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The staff were all outstanding but especially Hera on the reception
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Conditioner, Bathrobe, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Tile/Marble floor, Soundproof, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Carpeted, Trash cans

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

City view, Pool view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator

Room Amenities

Drying rack for clothing, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin Room
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Conditioner, Bathrobe, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Tile/Marble floor, Soundproof, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Carpeted, Trash cans

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

City view, Pool view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator

Room Amenities

Drying rack for clothing, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Premium King Room
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed
Premium King Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Conditioner, Bathrobe, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Tile/Marble floor, Soundproof, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Carpeted, Trash cans

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

City view, Pool view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator

Room Amenities

Drying rack for clothing, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Premium Suite
Room Type: Double
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Tile/Marble floor, Soundproof, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Carpeted, Trash cans

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

City view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator

Room Amenities

Drying rack for clothing, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Deluxe Family Room
Room Type: Double
Room Size: 28 m2
1 Full bed(s) Bed
1 Bunk bed Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Conditioner, Bathrobe, Toilet paper, Free toiletries, Hairdryer, Shower cap, Shampoo, Private bathroom

General

Key card access, Air conditioning, Iron, Tile/Marble floor, Soundproof, Fire extinguisher, Ironing facilities, Smoke Alarm, Safe, Carpeted, Trash cans

Media & Technology

Flat-screen TV, Cable channels, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Sitting area, Desk

View

City view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator

Room Amenities

Drying rack for clothing, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Check Hotel Availability
Nightly rates from:
USD US $86
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