Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.4 (297 Reviews) |  1 Bathroom
Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Housekeeping is available on request.
Four Points by Sheraton Surabaya, Tunjungan Plaza offers 293 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels
  • Private bathroom
  • Free toiletries
  • Shampoo
  • Toothbrush and toothpaste
Bedroom
  • Bed sheets
  • Air conditioning
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Phone
  • Laptop-friendly workspace
  • Window screens
  • Recycling
  • Slippers
  • Electrical adapters/chargers
  • Desk
  • Connecting rooms available
  • Iron/ironing board
  • LED light bulbs
  • Water-efficient showers only
  • Energy-saving switches
  • Safe
  • Free newspapers
Breakfast
  • 1 bar
  • 24-hour room service
  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 260000 for adults and IDR 130000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea maker
  • Minibar
  • Free bottled water
Parking
  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Wheelchair-accessible parking available
Accessibility
  • In-room accessibility
  • Accessible airport shuttle
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible fitness center
  • Braille signage
  • Wheelchair-accessible pool
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-width doorways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible business center
  • Height-adjustable showerhead
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Low-height bed
  • Valet for wheelchair-equipped vehicle
Activities
  • Indoor pool access
  • Shopping mall
  • Children's pool
  • Access to nearby indoor pool
  • Shopping
  • Outdoor pool
  • 24-hour fitness center
Entertainment
  • 43-inch LED TV
General
  • Meeting rooms - 8
  • Computer station
  • Business center
  • Front-desk safe
  • ATM/banking services
  • Water dispenser
  • Banquet hall
  • Elevator
  • Ballroom
  • Free newspapers in lobby
  • English
  • Indonesian
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)
  • TV in lobby
  • Rooftop garden
  • No plastic coffee stirrers
  • Vegan dining options
  • Biodegradable coffee stirrers
Guest Services
  • Children's pool
  • Free cribs/infant beds
  • Access to nearby indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • 24-hour front desk
  • Luggage storage
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Multilingual staff
  • Wedding services
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Vegetable garden
  • Terrace
  • Garden
  • Pool umbrellas
  • BBQ grill(s)
  • Pool sun loungers

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 17
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 665500.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately idr 260000 for adults and idr 130000 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay rollaway bed fee: idr 665500.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Mohd Roselan
Feb 7, 2026 06:36:47 PM
Review Score:   10
Summary: Love the room. All are great. The staff is amazing
See All Reviews

Room Arrangement

Room Info Facilities
Family room, 1 Twin, Alternate: bunk beds
Room Size: m2
1 Double Bed
Family room, 1 Twin, Alternate: bunk beds

General

Number of living rooms 0, Number of bedrooms - 0, Shower only, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 1 Bedroom
Room Size: 570 square feet m2
1 King Bed
Suite, 1 Bedroom

General

Square meters - 53, Separate bathtub and shower, Turndown service, Ping - 16, Number of bedrooms - 1, Separate sitting area, Square feet - 570, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Premium Room, 1 King Bed
Room Size: 431 square feet m2
1 King Bed
Premium Room, 1 King Bed

General

Square meters - 40, Turndown service, Number of bedrooms - 1, Ping - 12.11, Shower only, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431
Room, 2 Double Beds
Room Size: 301 square feet m2
2 Double Beds
Room, 2 Double Beds

General

Number of bedrooms - 1, Square meters - 28, Shower only, Ping - 8.46, Square feet - 301, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed
Room Size: 301 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of bedrooms - 1, Square meters - 28, Shower only, Ping - 8.46, Square feet - 301, Bed count minimum 1, Extra bed count 1, Bed count maximum 1

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surabaya hotel?

Check-in time for Surabaya hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $86 per night with includes Guest Services, Parking, Designated Smoking Area, Toiletries, TV, Balcony/Terrace, Accessibility, Bedding/Linens, Breakfast, Child Friendly, Laundry, Air Conditioner, Pool, Wheelchair Accessible, Barbecue/Outdoor Cooking, Internet, Kitchen, Business Services, Wellness Facilities, Restaurant, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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