Is this Grand Mercure Batam Centre pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Mercure Batam Centre have a swimming pool?

Yes, this Grand Mercure Batam Centre has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Mercure Batam Centre?

Best-rates for the Grand Mercure Batam Centre starts from $73 per night with includes Breakfast, Internet, Spa, Toiletries, Guest Services, Child Friendly, Sports/Activities, Bedding/Linens, Bar, Wheelchair Accessible, Accessibility, Business Services, Laundry, Air Conditioner, Pool, Designated Smoking Area, Transportation/Shuttle, Wellness Facilities, Restaurant, Parking, View, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Mercure Batam Centre a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Mercure Batam Centre wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Mercure Batam Centre is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Mercure Batam Centre?

Based on the information reported by the owner or manager, the Grand Mercure Batam Centre indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Mercure Batam Centre?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Mercure Batam Centre | Hotel in Batam

| 9.2 (32 Reviews) | 1 Bathroom

Batam Hotel | Grand Mercure Batam Centre

Hotel in Batam

Luxury hotel with a full-service spa, near Batam Centre Ferry Terminal
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Grand Mercure Batam Centre offers 230 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. This Batam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Toilet paper

Free toiletries

Bidet

Bathrobes

Hair dryer

Towels

Soap

Shampoo

Toothbrush and toothpaste

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Bed sheets

In-room massage

Phone

Safe

Individually furnished

Laptop-friendly workspace

Desk

Iron/ironing board

Desk chair

Slippers

Connecting rooms available

Breakfast

1 poolside bar and 1 bar

24-hour room service

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 250000 for adults and IDR 125000 for children

1 restaurant

Free bottled water

Parking

Ferry terminal shuttle (surcharge)

Airport shuttle on request

Free secured, uncovered self parking on site

Shopping center shuttle (surcharge)

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Elevator door width (inches): 35

Well-lit path to entrance

Wheelchair-accessible public washroom

Front entrance ramp

Wheelchair-accessible spa

Wheelchair-accessible concierge desk

Elevator

Hardwood flooring in room

Wheelchair-accessible restaurant

Wheelchairs available on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Lever door handles

Smooth flooring in public areas

Wheelchair-accessible path to elevator

Wheelchair-accessible business center

Wheelchair accessible (may have limitations)

Wheelchair-accessible pool

Activities

Adjacent to a golf course

Children's pool

Outdoor pool

Fitness center

Full-service spa

General

Computer station

Ballroom

Front-desk safe

Reception hall

Elevator

Lockers available

Banquet hall

Chinese (Mandarin)

English

Indonesian

TV in lobby

Romance packages available

Couples dining

Renovated entire property - June 2025

Designated smoking areas

Guest Services

Outdoor pool

Children's games

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Children's pool

Children's toys

Porter/bellhop

Daily housekeeping

Change of bedsheets (on request)

Wedding services

Concierge services

24-hour front desk

Dry cleaning service

Luggage storage

Change of towels (on request)

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 25+ Mbps

Available in all rooms: Free WiFi

Outdoors

Garden

Pool sun loungers

Dock

Spa

Massage/treatment rooms

3 treatment rooms

Body scrubs

Spa open daily

Aromatherapy

Manicures and pedicures

Reflexology

Couples treatment room(s)

Massage - hot stone

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 500000.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately idr 250000 for adults and idr 125000 for children airport shuttle fee: idr 195000 per vehicle (one-way, maximum occupancy 4) rollaway bed fee: idr 500000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

BoonTeck

Dec 26, 2025 07:11:09 AM

Review Score: 6

Summary: A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Suite, 1 Double Bed, City View Room Size: 689 square feet m² 1 Double Bed	General Square feet - 689, Number of living rooms 0, Digital TV service, Minibar, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Extra bed count 1, Ping - 19, Square meters - 64, Separate bathtub and shower, Smart TV, Espresso maker, Wardrobe or closet, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Superior Room, 2 Twin Beds, City View Room Size: 427 square feet m² 2 Twin Beds	General Number of living rooms 0, Digital TV service, Electric kettle, Square feet - 427, Number of bedrooms - 1, Coffee/tea maker, Shower only, Ping - 12, Extra bed count 1, Square meters - 40, Smart TV, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Room, 1 King Bed, City View Room Size: 320 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.0, Digital TV service, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Shower only, Extra bed count 1, Square feet - 320, Square meters - 30, Smart TV, Espresso maker, Bed count minimum 1, Bed count maximum 1, City view
Superior Room, 1 King Bed, City View Room Size: 320 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.0, Digital TV service, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Shower only, Extra bed count 1, Square feet - 320, Square meters - 30, Smart TV, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 2 Twin Beds, City View Room Size: 320 square feet m² 2 Twin Beds	General Number of living rooms 0, Ping - 9.0, Digital TV service, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Shower only, Extra bed count 1, Square feet - 320, Square meters - 30, Smart TV, Espresso maker, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 1 King Bed, City View Room Size: 463 square feet m² 1 King Bed	General Number of living rooms 0, Digital TV service, Minibar, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Shower only, Ping - 13.0, Extra bed count 1, Square feet - 463, Square meters - 43, Smart TV, Espresso maker, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, City view