Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $71 per night with includes Spa, Guest Services, Child Friendly, Laundry, Air Conditioner, Business Services, Bar, Hot Tub, Wheelchair Accessible, Bedding/Linens, Toiletries, Breakfast, Parking, Accessibility, TV, Wellness Facilities, Restaurant, Internet, Kitchen, Pool, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International | Hotel in Surabaya

Name: Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Address: Surabaya, East Java, Indonesia, ID
Price range: Prices for upcoming dates start at $71 per night
Rating: 8.8

| 8.8 (253 Reviews) | 1 Bathroom

Surabaya Hotel | Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel in Surabaya

Luxury Surabaya hotel connected to a shopping center, steps from Ciputra World Mall
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Shampoo

Towels

Toilet paper

Toothbrush and toothpaste

Bathrobes

Soap

Private bathroom

Bedroom

Bed sheets

Blackout drapes/curtains

Pillow menu

Air conditioning (climate-controlled)

In-room massage

Free newspapers

Laptop-friendly workspace

Phone

Iron/ironing board (on request)

Laptop-compatible safe

Slippers

Turndown service

Desk

Soundproofing

Breakfast

Cooked-to-order breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 302500-302500 for adults and IDR 151250-151250 for children

1 bar

1 restaurant and 1 coffee shop/cafe

24-hour room service

Refrigerator

Coffee/tea maker

Minibar

Free bottled water

Electric kettle

Parking

Airport shuttle on request

Valet parking on site (IDR 60000 per day)

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Elevator

Activities

Children's pool

Hot tub

Full-service spa

Sauna

Outdoor pool

Shopping

Fitness center

Entertainment

42-inch LED TV

Digital channels

Premium channels

General

Conference center

Business center

Grocery/convenience store

Free newspapers in lobby

Banquet hall

Elevator

ATM/banking services

Reception hall

Front-desk safe

Indonesian

English

Designated smoking areas (fines apply)

Guest Services

Snack bar/deli

Children's pool

Refrigerator

Outdoor pool

Soundproofed rooms

Grocery/convenience store

Laundry facilities

Daily housekeeping

Multilingual staff

Concierge services

Porter/bellhop

Luggage storage

Tour/ticket assistance

Dry cleaning service

Turndown service

24-hour front desk

Wedding services

Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Spa

Aromatherapy

Massages

Massage/treatment rooms

Sauna

Spa open daily

3 treatment rooms

Body scrubs

Couples treatment room(s)

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: 8:00 pm express check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 500000.0 per night.

Payment Policy

Fee for cooked-to-order breakfast: approximately idr 302500 to 302500 for adults, and idr 151250 to 151250 for children airport shuttle fee: idr 440220 per vehicle (one-way) valet parking fee: idr 60000 per day rollaway bed fee: idr 500000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Wendy or Joe

Jan 1, 2026 02:35:25 PM

Review Score: 10

Summary: I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Deluxe King Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Free cribs/infant beds, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Twin Room (Twin Bed) Room Size: 323 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Shower only, Square feet - 323, Extra bed count 1, Free cribs/infant beds, Square meters - 30, Ping - 9.08, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Superior Deluxe Room Size: 355 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Shower only, Square feet - 355, Extra bed count 1, Square meters - 33, Free cribs/infant beds, Rainfall showerhead, Ping - 9.98, Bed count minimum 2, City view, Bed count maximum 2
Grand Deluxe Twin Room Size: 398 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 37, Extra bed count 1, Square feet - 398, Free cribs/infant beds, Ping - 11.19, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Superior Deluxe Room Size: 355 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Shower only, Square feet - 355, Extra bed count 1, Square meters - 33, Free cribs/infant beds, Rainfall showerhead, Bed count minimum 1, Ping - 9.98, Bed count maximum 1, City view
Deluxe Double Room Room Size: 323 square feet m² 1 Queen Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Shower only, Square feet - 323, Extra bed count 1, Free cribs/infant beds, Square meters - 30, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Executive Club Deluxe Room Size: m² 1 Queen Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Separate bathtub and shower, Number of bedrooms - 0, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Executive Club Grand Deluxe Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Separate bathtub and shower, Number of bedrooms - 0, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Separate bathtub and shower, Number of bedrooms - 1, Rainfall showerhead, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds